Online Ordering

IMPORTANT UPDATE REGARDING ORDERING FROM HAIR.COM

To our Hair.com friends and fans,

For more than 7 years, the Hair.com team has had the pleasure of sharing pro-approved hair advice and product recommendations, the latest trends, and the tips and tricks to help you achieve your best hair days ever. In 2019, we began our latest chapter, providing a selection of those pro-approved product recommendations for purchase directly on our site.

Being able to provide you access to our favorite products (plus samples to find yours!) was an exciting ride, but like all great chapters, this one is coming to an end so we can write the next pages in our story--but have no fear, Hair.com isn't going anywhere. In fact, we're going back to our roots!

While we will be sunsetting our shoppable experience on June 29, 2023, we will continue to give you access to expert styling advice, recommendations, inspiration for your next salon appointment, and tools to help you make the most of your mane. Good hair days will still be a click away!

Please don't hesitate to reach out if you have any questions. You can visit our FAQs page for more details and information or Contact Us.

Thanks so much for your continued support. Here's to our next chapter--and even better hair days!
Xoxo,
The Hair.com Team

IMPORTANT INFORMATION REGARDING ORDERS

You can expect orders placed before June 30, 2023 to arrive within 6 -12 business days from the day you placed it! As soon as your order ships, you should receive a shipping confirmation email with tracking.

If your order does not arrive within 2-3 days of the estimated delivery or delivery date please feel free to Contact Us with your order number and we would be happy to look into this for you.

SALES TAX

Noticed your tax amount at checkout was different than tax amount in your confirmation email? We get why you might be confused! The tax at checkout is actually just an estimate; how much tax you end up paying is on your confirmation email and packing slip.

MAXIMUM PURCHASE POLICY

Products ordered by phone, or right through our site, Hair.com, aren't for resale. We reserve the right to limit per item order quantities to 5 per product, per size, per day.

PAYMENT OPTIONS

We accept American Express, Discover, MasterCard, Visa, PayPal or Apple Pay. All orders placed on this website are encrypted, so your credit card info is protected, secure and safe when it's submitted at the time of the order. If you're not comfortable entering your credit card details online, you can place your order by phone by calling our Hair Experts at this number: 1-877-340-8731.

If your credit card is declined, Hair.com will let you know and will ask you for a new credit card number. Please provide that info to us by phone, within 5 days, so we can still send your products without you having to resubmit a new order.

One big favor: please, by all means, do NOT send us your credit card info in any email to our Hair Experts. It's not a secure method of sending credit card info.

As we mentioned above, just call us up directly at 1-877-340-8731 with your new credit card info, and we'll handle things from there.

TELEPHONE ORDERS

If you prefer to place your order by phone, call us at 1-877-340-8731 and we'll get you on the line with one of our Hair Experts. While you're on the line we'd be more than happy to provide you with product recommendations, appropriate samples, and other info to meet your hair care needs. Let's get to chatting!

INTERNATIONAL ORDERS

Unfortunately, we don't ship outside the U.S. at this time for orders placed at Hair.com. (We hope you can forgive us!) If you want to get a hold of our products, check out our Salon Locator to find the salon location nearest you.

MULTIPLE SHIP TO ADDRESSES

Currently, Hair.com doesn't send to more than one mailing address in one order. If you need to send multiple items to multiple locations, you'll need to place the items that you wish to be sent to one location and submit the order. Then you'll need to repeat the process with the items meant to go to another address.

PROMOTION CODES

Redeeming promo codes is super easy on Hair.com. Just enter the offer code in the box in the shopping bag area upon checkout, and then you'll see the promo applied in the following pages. Promotion codes are only redeemable at checkout and can't be applied after an order is placed. Also, some promotion codes can't be combined. If you have any issues with checkout please contact a Hair.com Hair Expert at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’ and describe the issue you're experiencing.

GIFT CARDS

Gift card purchases have a maximum value of $300. Promotion codes or discounts are not valid for use on gift cards. Gift card purchases are final sale and cannot be refunded. If you return an item that was purchased with a gift card, you will be issued a new gift card of equal value to the return.

If you have an outstanding gift card balance, please be sure to redeem your gift card before June 30, 2023. If you are unable to redeem your gift card by this date, we can provide a refund of the gift card balance on the original form of payment. For assistance, please call 1-877-340-8731.

HELP! I FOUND SOMETHING I LOVE BUT NOW IT’S GONE! WHEN DO YOU RESTOCK PRODUCTS AND HOW CAN I STILL BUY IT?

Ahh, we hate when this happens! If an item you swear by is now discontinued or out of stock please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘General Inquiries’ and describe the product you're looking to purchase. We'll do our best to help!

ORDER HISTORY

To see your order history, sign in to My Account and select Order History from the left hand selection bar. If you checked out as a Guest you won't be able to review your order history.

ORDER CHANGES AND CANCELLATIONS

Orders submitted on our website process and ship very quickly, but once the process has started, we can't make any changes to the order or cancel it. We're sorry if that causes you any inconvenience! After processing, you should expect your order to be delivered by UPS in approximately 7-10 business days, unless you requested an expedited method of shipping.

To receive a full refund to your original form of payment, please review our Returns.

Your order, or part of your order, may have been canceled by our system for a number of reasons:

Item(s) not available.
Order exceeded maximum purchase limit.
Cannot ship to address provided, freight forwarders, or address outside of the United States.
Difficulty in processing payment information - entered in a billing address or zip code that is not associated with credit card.
You haven't responded to emails sent having to do with the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order.

If your order is canceled, we'll let you know by email, and you won't be billed for any canceled items. If you're interested in placing a new order or if you have questions about a cancelled order, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us, select ‘Online Orders’ and provide your Order Confirmation # and reason for return.