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Shipping And Delivery

HOLIDAY SHIPPING SCHEDULE:

Want it by 12/24? See below for our recommended order by dates*

USPS  – 12/9  5pm EST  

UPS Ground  – 12/11 5pm EST  

*Please note, all postal carriers have advised that customers order as early as possible to ensure the timely delivery of their packages. Any dates provided on-site and in other marketing communications from Hair.com are to be used as guidance only. Hair.com does not guarantee order delivery dates and is not responsible for carrier processing delays. All Hair.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.

IMPORTANT INFORMATION REGARDING ORDERS

Please know the health and safety of our customers and employees is so important to us. We are following state and local guidance and taking enhanced precautions in preparing your order for shipment. As a result, your order may experience processing delays coupled with universal shipping delays with our carriers.

That being said, you should still expect your orders within 1 -12 business days from the day you placed it! As soon as your order ships you should receive a shipping confirmation email with tracking.

If your order does not arrive within 2-3 days of the estimated delivery or delivery date please feel free to Contact Us with your order number and we would be happy to look into this for you.

SHIPPING METHODS AND RATES

Ground and Expedited Methods does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. Orders are also subject to delays in line with UPS restrictions, please find more information here .

APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 6 to 8 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations, please see Shipping Regulation Products below. Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 6 to 8 business days for delivery.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

SHIPPING CHARGES

  • Ground* - $7.99
  • 2 Day - $15.00
  • Next Day $20.00

*Please allow 7-10 business days for the processing and shipping of an order.

SHIPPING REGULATION PRODUCTS

If an order contains one of these products, the entire shipment cannot be expedited. Additionally, these products cannot be shipped at all to Alaska, Hawaii, APO/FPO locations and PO Boxes.

Biolage Sugar Shine Spritz
Biolage Complete Control Hairspray
Biolage Finishing Spritz
Kérastase Densimorphose
Kérastase Intensive Scalp & Thinning Hair Treatment
Kérastase Elixir Ultime Le Bi Phase Oil
L’Oreal Professional Hair Touch Up Light Brown
L’Oreal Professional Hair touch Up Root Concealer Brown
L’Oreal Professional Hair Touch Up Dark Brown/Black
L’Oreal Professional Mythic Oil Nourishing Oil  
L’Oreal Professional Hair Touch Up Root Concealer
L’Oreal Professional Hair Touch Up Root Concealer Blonde
L’Oreal Professional Techni.Art Next Day Hair
L’Oreal Professional TECNI.ART EXTREME LACQUER
L’Oreal Professional TECNI.ART VOLUME ENVY EXTRA
L’Oreal Professional TECNI.ART INFINIUM 
L’Oreal Professional TECNI.ART MORNING AFTER DUST
MATRIX VAVOOM HEIGHT OF GLAM FOAM
MATRIX VAVOOM FREEZE SPRAY
MATRIX TR HI AMP HAIRSPRAY
MATRIX TR HI AMP PROFORMA HS
MATRIX VAVOOM EXTRA-FULL FREEZING SPRAY
MATRIX STYLE LINK STYLE FIXER
MATRIX STYLE LINK VOLUME BUILDER
MATRIX STYLE LINK VOLUME FIXER
MATRIX STYLE LINK TEXTURE BUILDER
MATRIX  HI AMP FOAM VOLUME
MIZANI CALMING SCALP LOTION
MIZANI COCONUT SOUFFLE
Pureology STS REF GO DRYSHP SPR
Pureology STS LOCK IT DOWN SPRY
Pureology STS SOFT FINISH SPRY
Pureology STS WIND TOSSED TEXTURE SPRY
Pureology STS ON THE RISE ROOT LIFT
Redken GLOW DRY ENHANCE OIL
REDKEN CONTROL ADDICT
REDKEN GUTS
REDKEN PILLOW PROOF PRIMER
REDKEN TRIPLE TAKE
REDKEN WAX BLAST
REDKEN FULL FRAME
REDKEN FORCEFUL
REDKEN FASHION WORK
REDKEN QUICK DRY
REDKEN QUICK TEASE
Redken PPBD DRY SHAMPOO CLEAR
REDKEN DIAMOND OIL GLOW DRY
Redken FRISS DISMISS ANTI-STATIC OIL MIST
Redken FD RENO DRY OIL
Redken STY SHINE FLASH
Redken STY TRIPLE DRY
Redken STY FULL FRAME
RK STY TRIPLE PURE 32 9OZ V315
RK STY WIND BLOWN 2OZ LG0
RK STY WAX BLAST 10 60ML LG0
RK STY FASHION WORK 12 2OZ LG0
RK STY QUICK TEASE 15 44ML V315
RK STY QUICK DRY 18 2OZ V315
RK STY FORCEFUL 23 2OZ V315
RK STY CONTROL ADDICT 28 2OZ V315
RK STY TRIPLE TAKE 32 4OZ V315
RK STY TRIPLE PURE 32 4OZ V315
RK STY TRIPLE DRY15 4OZ MINI V315
RK STY FULL FRAME 07 2.2 OZ LG0
Redken STY GUTS
Shu Uemura Art of Hair Sheer Lacquer

FREE SHIPPING

Hair.com is pleased to offer free standard shipping on any order over $39.

ORDER PROCESSING AND SHIPPING

Upon checkout, you will receive an order acknowledgement confirming receipt of your order. Within 24 hours you will receive an order confirmation with a copy of your order.

 

Typically orders are processed within 1-2 business days. Standard shipping to Alaska, Hawaii, US Territories and APO/FPO addresses can take 8-12 business days. Orders placed after 4pm EST will be processed the following business day. For expedited shipping, please allow 1 business day for processing.

 

Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’, and provide as much detail as possible about your order.

If the product(s) received do not comply with your order or if the content of the parcel has been damaged, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’, and provide as much detail as possible about your order.  Inquiries should be reported as soon as possible if not within 5 business days and include pictures of the damaged or miss-shipped product(s).

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