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Shipping And Delivery

IMPORTANT INFORMATION REGARDING ORDERS

Please know the health and safety of our customers and employees is so important to us. We are following state and local guidance and taking enhanced precautions in preparing your order for shipment. As a result, your order may experience processing delays coupled with universal shipping delays with our carriers.

As soon as your order ships you should receive a shipping confirmation email with tracking. If your order does not arrive within 2-3 days of the estimated delivery or delivery date please feel free to Contact Us with your order number and we would be happy to look into this for you.

SHIPPING METHODS AND RATES

Ground and Expedited Methods do not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. Orders are also subject to delays in line with UPS restrictions, please find more information here .


APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 6 to 8 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations, please see Shipping Regulation Products below.

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 6 to 8 business days for delivery.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

SHIPPING CHARGES

  • Ground* - $7.99
  • 2 Day - $15.00
  • Next Day $20.00

*Please allow 3-8 business days for processing, shipping, and delivery of an order

FREE SHIPPING

Hair.com is pleased to offer free standard shipping on any order over $39.

SHIPPING REGULATION PRODUCTS

If an order contains one of these products, the entire shipment cannot be expedited. Additionally, these products cannot be shipped at all to Alaska, Hawaii, APO/FPO locations and PO Boxes.

Please click here for a list of products.

ORDER PROCESSING AND SHIPPING

Upon checkout, you will receive an order acknowledgement confirming receipt of your order. Within 24 hours you will receive an order confirmation with a copy of your order.

 

Typically orders are processed within 1-2 business days. Standard shipping to Alaska, Hawaii, US Territories and APO/FPO addresses can take 8-12 business days. Orders placed after 4pm EST will be processed the following business day. For expedited shipping, please allow 1 business day for processing.

 

Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’, and provide as much detail as possible about your order.

If the product(s) received do not comply with your order or if the content of the parcel has been damaged, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’, and provide as much detail as possible about your order.  Inquiries should be reported as soon as possible if not within 5 business days and include pictures of the damaged or miss-shipped product(s).

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