FAQs

At Hair.com we believe that great hair is made in the salon but good hair days can happen every day in between. That's why we teamed up with the best of the best in the industry—the most-booked stylists and colorists, the trendiest salons—giving you access to expert tips and tools to help you make the most of your mane. From style advice and product recommendations to inspiration for your next appointment, consider our experts your stylists on speed dial, keeping you equipped with everything you need to cancel bad hair days for good.

Hair.com is pleased to feature curated content on a selection of Biolage, Kérastase, L’Oreal Professional, Matrix, Mizani, Pureology, Redken, and Shu Uemura Art of Hair products.

We are going back to our roots! We will still continue to give you access to expert styling advice, recommendations, inspiration for your next salon appointment and tools to help you make the most of your mane. Good hair days will still be a click away!

Plus all of the products previously offered on Hair.com are available at other verified retailers, so you’ll still be able to discover and shop all of the products you know and love.

If you placed your order on or before 6/1/23, please click here for return instructions. For orders placed after 6/1/23, please call our hair experts at 1-877-340-8731 for assistance or contact us here. 

Please note replenishment orders scheduled for June 29, 2023 or later will be automatically cancelled. They will not be shipped, and you will not be charged. Please login to your account if you would like to cancel your subscription prior to this date. Please contact us at 1-877-340-8731 if you have any questions. 

To help you find the perfect salon to color your hair—you can't trust just anyone to take you from brunette to platinum—we've gone ahead and narrowed down the selection for you. Just use our Salon Locator to find the salon nearest to you.

Lob? Bob? Pixie? Once you've found the perfect Pinterest pics for inspo, head on over to our Salon Locator to find the salon nearest to you and book that appointment!

To help you avoid a makeover disaster, we've conveniently highlighted—see what we did there—awesome salons in our handy Salon Locator. Just click to find the salon nearest you and get connected to hair experts who will help you make your dream hair color a reality.

L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule.

Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.

For additional information, please click here.

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If all else fails, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘My Account’ and provide your email and update you’d like to make.

The ability to manage your subscription to the Hair.com newsletter is one of the many benefits of creating an account with Hair.com. Go to: My Account and sign in and select Account Settings > Contact Preferences > select Edit information to update your email.

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Hair.com is based in the USA and our hours are Monday-Friday 9am to 6pm EST. We aim to respond to all inquiries within 2 business days, so hold tight—we’ll get back to you.

Because Hair.com is powered by top industry professionals, every article is backed by the know-how of senior stylists. That means you’re not just hearing from Instagram babes and beauty editors—you’re hearing from trained professionals who know the real way to your dream look.

We’ll show you how with trend reports, color inspo, texture tutorials, and guidance from the hair artists who create iconic moments for movie stars, models, and beyond.

We'd love to hear from you! Just call our Hair Experts at 1-877-340-8731, and we'll do our best to answer your question.