FAQs

At Hair.com we believe that great hair is made in the salon but good hair days can happen every day in between. That's why we teamed up with the best of the best in the industry—the most-booked stylists and colorists, the trendiest salons—giving you access to expert tips and tools to help you make the most of your mane. From style advice and product recommendations to inspiration for your next appointment, consider our experts your stylists on speed dial, keeping you equipped with everything you need to cancel bad hair days for good.

Hair.com is pleased to feature a curated selection of Biolage, Kérastase, L’Oreal Professional, Matrix, Mizani, Pureology, Redken, and Shu Uemura Art of Hair products.

Upon checkout, you will receive an order acknowledgement confirming receipt of your order. Within 24 hours you will receive an order confirmation with a copy of your order.

To help you find the perfect salon to color your hair—you can't trust just anyone to take you from brunette to platinum—we've gone ahead and narrowed down the selection for you. Just use our Salon Locator to find the salon nearest to you.

Lob? Bob? Pixie? Once you've found the perfect Pinterest pics for inspo, head on over to our Salon Locator to find the salon nearest to you and book that appointment!

To help you avoid a makeover disaster, we've conveniently highlighted—see what we did there—awesome salons in our handy Salon Locator. Just click to find the salon nearest you and get connected to hair experts who will help you make your dream hair color a reality.

L’Oréal Group is always attentive to respecting the personal choices of its consumers throughout the world and therefore offers a very wide range of products to meet their diverse beauty needs. 
L’Oréal does not use any ingredient from rare or endangered animal species, nor any ingredient of porcine, bovine or ovine origin; except lanolin (which is taken from live sheep). We use derivatives of raw materials of animal origin in restricted quantities, such as honey, beeswax, lanolin, as well as fish derivatives and poultry egg derivatives.

Please use the search bar and enter ‘paraben free’ to find verified products on our site.

Parabens are a group of commonly used ingredients that act as a preservative in cosmetics and personal care products.  They are highly effective in preventing the growth of fungi, bacteria and yeast that could contaminate and degrade products.   
 
As part of our commitment to deliver high-quality, effective products, certain parabens are used in some of our formulations to ensure the safety of our consumers.  Extensive research spanning decades has confirmed the parabens in our portfolio are safe at the concentrations we use.  The U.S. Food & Drug Administration (FDA), which regulates the personal care industry, upholds these findings. 

While we take great care in evaluating each ingredient we use and are confident in our products’ safety, we know there is public conversation encouraging consumers to avoid certain ingredients, as is the case with some parabens.  Based on growing demand for products that do not include parabens, we substituted them for other preservatives in some of our products.  Consumers can look on our products’ labels to see what ingredients are included.  Additionally, as part of our innovation strategy we are developing packaging systems and new product formulations that are less vulnerable to microbiological contamination, which will limit the use of preservatives in general.

If the product you're asking about contains parabens, those ingredients will be listed on the package or the label of the product itself. For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.

As we have for the past 100 years, we will continue to take a rigorous approach to product quality and safety, while monitoring consumer insights and preferences.  If you would like to learn more about parabens and how they protect your safety, we encourage you to visit www.cosmeticsinfo.org.

Please use the search bar and enter ‘silicone free’ to find verified products on our site.

As a global leader, the L'Oréal group of companies, which includes Hair.com, is dedicated to rigorous standards of manufacturing excellence that result in the highest product quality. The products we sell meet the most stringent standards for safety. Consumer safety is paramount and we allow no compromise on this issue.

All the ingredients we use in a product are listed on the package or the label of the product itself. For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.

Please use the search bar and enter ‘sulfate free’ to find verified products on our site.

As a global leader, the L'Oréal group of companies, which includes Hair.com, is dedicated to rigorous standards of manufacturing excellence that result in the highest product quality. The products we sell meet the most stringent standards for safety. Consumer safety is paramount and we allow no compromise on this issue.

All the ingredients we use in a product are listed on the package or the label of the product itself. For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.

Hair.com does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please Contact Us or the L'Oréal Consumer Affairs department at 1-877-998-2537 to determine if a product is suitable for use.

There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.

An order confirmation will appear as the last step in your order process. Shortly after, you will receive an order acknowledgement email confirming receipt of your order. Within 24 hours you will receive an order confirmation email detailing the order number and summary of your order.

You may view your order history by signing into My Account and selecting Order History from the left hand selection bar. If you have checked out as a Guest you will not be able to review your order history.

Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’  and provide your Order Confirmation #.

Currently, Hair.com ships to all 50 states as well as U.S. territories (such as Puerto Rico and Guam). Please find more information Shipping And Delivery on restrictions to Alaska, Hawaii, or U.S. Territories.  Shipments to international destinations are not available. In order to make purchases at Hair.com, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.

At Hair.com, we appreciate your business and stand behind the quality of our products.  If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. Refunds for returns processed will be administered to the original form of payment.

Please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’  and provide your Order Confirmation # and reason for return.

We’re sorry if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund orders placed +30 days nor overly used products. Please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘Online Orders’  and provide your Order Confirmation # and the amount you should have been refunded.

L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule.

Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.

For additional information, please click here.

Our products have been tested to have at least a 3-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected.
If your product looks and smells the way it normally does, it is good to use.
Certain products, for example sunscreens, may have an expiration date printed on the product.

Hair.com is pleased to offer 3 complimentary samples with every order which can be selected at checkout.

Registering on the site not only allows you to shop on Hair.com website, but also enables you to use our personalized features such as favorites and exclusive offers. Registered customers may also opt to be part of our Hair.com mailing list. Returning customers who have already completed the registration process, simply sign-in on the My Account page to access their existing account.

Hair.com does not price match but we do offer complimentary samples and free shipping on all orders.

Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. Contaminated or counterfeit products could cause irritation or even infection. If you buy our products in a supermarket, drugstore or any other outlet other than this website or a Hair.com Consultant Salon, we cannot guarantee that it is an authentic Hair.com product. For any diversion related inquiries or to report diversion, please contact [email protected]rt.lorealusa.com. 

Please use our Salon Locator to find the closest Authorized Retailors nearest to you!

Hair.com is a curated selection, we do not carry all products. For a larger selection of shampoos, conditioners, and styling products please visit your nearest salon by using our Salon Locator.

Please check your spam or junk folder. If it’s not there, mail from Hair.com might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add [email protected]  to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is “not spam.” If you are a Gmail user, check your “Promotions” tab. Gmail has updated its inbox layout and your Hair.com email may be landing there—to move it to your main inbox, simply drag the message from Promotions.

If all else fails, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘My Account’ and provide your email and update you’d like to make.

The ability to manage your subscription to the Hair.com newsletter is one of the many benefits of creating an account with Hair.com. Go to: My Account and sign in and select Account Settings > Contact Preferences > select Edit information to update your email.

If you are not a registered user, you can only unsubscribe by using the link at the bottom of the email.

You can unsubscribe by using the link at the bottom of the email. Or if you are registered you can uncheck the email option.

You do not need an account to buy from Hair.com, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to:

• Get invited to exclusive VIP shopping events
• Check out faster when making a purchase
• Check the status of your current orders
• View past orders
• Make changes to your account information
• Change your password
• Save multiple shipping addresses

If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.

Your account is billed once your order is shipped and only for what has shipped.

Go to My Account and provide the requested information, and you're ready to go!

To reset your password, follow the “Forgot Password” instructions on the : My Account log-in page. Please note that for security reasons we are unable to send your old password via email.

Please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘My Account’ and describe the issue you are experiencing.

Hair.com is based in the USA and our hours are Monday-Friday 9am to 6pm EST. We aim to respond to all inquiries within 2 business days, so hold tight—we’ll get back to you.

Because Hair.com is powered by top industry professionals, every article is backed by the know-how of senior stylists. That means you’re not just hearing from Instagram babes and beauty editors—you’re hearing from trained professionals who know the real way to your dream look.

We’ll show you how with trend reports, color inspo, texture tutorials, and guidance from the hair artists who create iconic moments for movie stars, models, and beyond.

Some promo codes can't be combined, so please make sure to read the terms and conditions. Happy shopping!

We're a curated selection of Biolage, Kérastase, L’Oreal Professional, Matrix, Mizani, Pureology, Redken, and Shu Uemura Art of Hair products, which you could previously only find at hair salons. By making some of their amazing products available on our site, we hope to help everyone get better hair days—even when they don't have the time to stop by their local salon to stock up on their fav haircare.

We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.

We'd love to hear from you! Just call our Hair Experts at 1-877-340-8731, and we'll do our best to answer your question.