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So You Had to Cancel Your Hair Appointment… What Now?

Woman in hair salon

Please note: is not and will never claim to be a health resource, during this time, or otherwise. To stay up-to-date, we encourage our readers to stay informed via your local and national news sources and through information provided by the CDC, WHO, and your local public health departments.

The world is changing rapidly, and hair may be the last thing on your mind, but if you have a salon appointment coming up, you’ll have to start making some decisions. Not sure whether or not you should keep your appointment? Worried about maintaining your hair in between appointments? Not sure the best way to contact your stylist right now? We’ve got you covered! Continue reading to find out everything you need to know about salon appointments in the upcoming months.

Should I cancel my appointment?

We know that trim and a root touch up may seem like a *big* deal and under normal circumstances, it totally is. But with everything going on right now, many salons are having to (or choosing to) close their doors–so for many of us, there’s not a choice in whether or not we cancel. Our stance isn’t to cancel your appointment, but instead to reschedule and continue to stay in touch over the new few weeks for when things go back to normal.

We’re all in this together, and rescheduling lets your stylist (who may not be receiving income) know that he or she will have business to look forward to soon. More tips on how to support your stylists and salons below!

What if canceling my appointment may result in a late fee?

If your salon is closed or planning to close, chances are good they’re planning on waiving cancellation fees. If they don’t or if you are accidentally charged, reach out to the salon and see if there is any way for the situation to be remedied. If you can afford to pay the late fee, consider paying it as a way to continue to support your local salon, which will likely be out of work in the upcoming months.

If no one is answering the phone at my salon, how can I get in contact?

If you’d like to reschedule your appointment but can’t get through on the phone lines, consider sending an email or checking their social media channels. Chances are good salons are pretty busy trying to figure out their next steps and may not be available to answer every client’s questions right away. Many salons are relying on social media to get messages out to their clients and will likely post the latest updates to their social channels. Sending an email allows your stylist to get back to you at a time that is more convenient for them.

What if I want to support my salon or stylist during this trying time?

A hair service may be considered a luxury, particularly during times like these, but it’s more important than ever to continue to support our local businesses and salon professionals. If you want to continue to support your stylist while practicing social distancing, consider purchasing a gift card to be used at a later date or pre-book an appointment for a few months from now and pay a deposit so your stylist still receives income.

I need a haircut—bad, what do I do?

It’s been months since your last haircut, your color is dull, your ends are frayed—we get it. Still, it’s essential to practice social distancing. The good news is, while you’re home, the likelihood of your crush catching a glimpse of your split ends is pretty slim. On the other hand, however, you still have to look in the mirror every day. That’s where professional salon products come in.

When your stylist suggests purchasing products at the end of your appointment, they’re not just trying to sell you—the products work, and they’re the key to maintaining your ‘do between appointments. If your blonde hair is looking a bit brassy, order some purple pigment toning products. We love the Kérastase Blond Absolu range.

The only way to get rid of split ends is to cut them off, but since no one is giving themselves a haircut (we can all agree to this, right?), you’ll need to rely on a few products to mask your split ends. Pureology’s Super Strength Cure Split End Salve helps to repair and smooth split ends.

Strands looking duller than usual? Add the editor-approved Kérastase Elixir Ultime L’Huile Originale to your routine.

If we didn’t address your immediate hair concern, poke around the site, we’re sure you’ll find something you love. Still no luck? Reach out to use on social media @hairdotcom, and we’ll do our best to answer all of your social distancing salon questions.

What salon services can I recreate at home?

It may be a few weeks before you can head back to the salon for a cut and color, but we all know a visit to the salon is much more than just your final look—going to the salon is an experience. If you’re missing out on the pampering that typically goes along with your salon appointment, create an at-home salon experience.

Treat yourself to a scalp scrub. If you have oily strands order Kérastase Scrub Energisant. For sensitive scalps, rely on Kérastase Scrub Apaisant. Once your scalp is squeaky clean, treat yourself to a deep conditioning mask. Then, try a new style and share it with us @hairdotcom or just lounge around binge watch your favorite show, but most of all, be mindful and stay safe!

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